Shipping & Delivery Policy

1. Order processing

Orders are typically processed within 1–2 business days of order confirmation. Processing times may be longer during sale periods, public holidays or due to circumstances beyond our control. If we anticipate a significant delay, we will try to notify you.

2. Dispatch

Once your order has been processed and packed, it is handed over to our courier partner for delivery. You will receive a confirmation with tracking details, where available, once your order is dispatched.

3. Shipping and estimated delivery

After dispatch, orders are generally delivered within 3–7 business days, depending on your delivery location and the courier serving your area. Delivery timelines are estimates and are not guaranteed.

4. Shipping charges

Any applicable shipping charges are calculated and shown at checkout before you place your order. Promotional free-shipping thresholds, where offered, are displayed on the website and applied automatically when the order qualifies.

5. Tracking

Where tracking is available, we share tracking details by email once your order is dispatched, so you can follow its progress. If you have trouble tracking your order, contact us and we will assist.

6. Delayed deliveries

Occasionally, deliveries may be delayed due to weather, logistics disruptions, regional restrictions or other factors outside our control. We appreciate your patience and will help you follow up with the courier where possible.

7. Incorrect shipping address

Please ensure your delivery address and contact details are accurate and complete at checkout. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address. If you notice an error, contact us immediately and we will try to update the details before dispatch.

8. Lost or damaged shipments

If your shipment appears lost in transit or arrives damaged, please contact us with your order reference. For damaged items, share photographs of the item and packaging within 48 hours of delivery. We will investigate with the courier and arrange a suitable resolution, such as a replacement or refund, in line with our Refund & Cancellation Policy.

9. International shipping

At present, we primarily serve customers within India. If international shipping becomes available, applicable timelines, charges, duties and taxes will be shown at checkout or communicated to you before your order is confirmed.

10. Contacting support

For any shipping or delivery query, please contact:

WHOLISTICAL LIVING PRIVATE LIMITED
13th Phase, Opposite Institute of Science and Technology, Kukatpally, Hyderabad, Telangana 500085
GSTIN: 36AAECW0308C1ZU
Email: operstions@novado.in
Phone: +91 73863 31813