Frequently asked questions
Everything you need to know about ordering, delivery and returns. Can't find your answer? Contact us.
What products do you sell?+
Novado offers everyday home and lifestyle essentials. Our current range includes a premium insulated stainless steel water bottle and a Wi-Fi smart LED bulb, with more products being added over time. You can browse everything on our Shop page.
How can I place an order?+
Browse our products, open a product you like, choose a quantity and select “Add to Cart” or “Buy Now”. When you’re ready, go to your cart and select “Proceed to checkout”, then enter your contact and shipping details to complete your order.
What payment methods are available?+
Online payments are processed securely through our payment gateway (card, UPI and netbanking, subject to availability). Payment gateway integration is being finalised for this store; during checkout your order details are captured and our team confirms your order and completes payment. No payment is taken until your order is confirmed.
How long does delivery take?+
Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your delivery location. Delivery timelines are estimates and may vary during peak periods or due to factors outside our control.
How can I track my order?+
Once your order is dispatched, we share tracking details by email so you can follow its progress. If you have any trouble tracking your order, contact us and we’ll help.
Can I cancel my order?+
You can request a cancellation before your order is dispatched by emailing us as soon as possible. Once an order has been dispatched, it can no longer be cancelled, but you may be eligible to return it. See our Refund & Cancellation Policy for details.
What is your refund policy?+
Eligible items can be returned within 7 days of delivery in their original, unused condition. Once your return is received and inspected, approved refunds are processed to your original payment method. Full details are in our Refund & Cancellation Policy.
What should I do if my product arrives damaged?+
We’re sorry if that happens. Please email us within 48 hours of delivery with your order reference and a photo of the damaged item and packaging, and we’ll arrange a replacement or refund as appropriate.
How can I contact customer support?+
You can reach our support team by email at operstions@novado.in or by phone at +91 73863 31813 (Mon–Sat, 10:00 AM – 6:00 PM IST). We aim to respond within 1–2 business days.