Privacy Policy

We are committed to protecting your privacy. This policy describes the types of information we collect when you visit or make a purchase from Novado, how we use it, and the choices you have. By using our website, you agree to the practices described here.

1. Information we collect

Personal information

When you place an order or contact us, we may collect details such as your name, and any information you choose to share with our support team.

Contact information

We collect your email address, phone number and delivery/billing address so we can process orders, arrange delivery and communicate with you.

Order information

We collect details of the products you purchase, order quantities, order value and order history to fulfil and support your orders.

Payment information

When online payments are enabled, payments are processed by third-party payment gateways. Card and banking details are entered directly with the payment provider and are handled by them; we do not store your full card details on our servers.

Device and browser information

Like most websites, we may automatically collect limited technical information such as your IP address, browser type, device type and pages visited, to help operate and improve the website.

Cookies

We use cookies and similar technologies (including local storage) to keep your shopping cart working, remember preferences and understand how the site is used. You can control cookies through your browser settings; disabling them may affect site functionality.

2. How we use your information

• Order processing: to accept, process, fulfil and deliver your orders.
• Customer support: to respond to your queries, requests and complaints.
• Fraud and security prevention: to protect our store and customers against fraudulent or unauthorised activity.
• Communication: to send order confirmations, delivery updates and service-related messages.
• Improvement: to understand usage and improve our products, website and service.

3. Service providers

We share information with trusted third-party service providers who help us operate our business — for example, payment gateways, logistics and courier partners, and website hosting providers. These providers are given only the information they need to perform their services and are expected to protect it.

4. Data retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting or reporting requirements. When information is no longer needed, we take reasonable steps to delete or anonymise it.

5. Data security

We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may object to or restrict certain processing. To make a request, contact us using the details below and we will respond within a reasonable time.

7. Third-party services and links

Our website may contain links to third-party websites or services that we do not control. This policy does not apply to those third parties, and we encourage you to review their privacy policies.

8. Children

Our store is intended for use by adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

9. Updates to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of the website after changes take effect constitutes acceptance of the updated policy.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

WHOLISTICAL LIVING PRIVATE LIMITED
13th Phase, Opposite Institute of Science and Technology, Kukatpally, Hyderabad, Telangana 500085
GSTIN: 36AAECW0308C1ZU
Email: operstions@novado.in
Phone: +91 73863 31813