Refund & Cancellation Policy

1. Order cancellation

You may request to cancel your order before it has been dispatched. To request a cancellation, email us at operstions@novado.in with your order reference as soon as possible. Once an order has been dispatched, it can no longer be cancelled, but you may be eligible to return it (see below).

2. When you can request a cancellation

• Before the order is marked as dispatched.
• Where an item is unavailable, we may cancel the affected item and notify you.

3. Refund eligibility

To be eligible for a return and refund, items must be:

• Returned within 7 days of delivery;
• Unused and in the same condition that you received them;
• In their original packaging with any tags, accessories and free items included.

4. Damaged or defective products

If your item arrives damaged or defective, please email us within 48 hours of delivery with your order reference and photographs of the item and its packaging. Once verified, we will arrange a replacement or a refund, as appropriate, at no additional cost to you.

5. Incorrect product received

If you receive an item different from what you ordered, contact us within 48 hours of delivery. We will arrange to collect the incorrect item and send the correct one, or issue a refund if a replacement is not available.

6. Return process

1. Email operstions@novado.in with your order reference and reason for return.
2. Our team will confirm eligibility and share return instructions.
3. Pack the item securely in its original packaging and hand it over as instructed.
4. Once we receive and inspect the item, we will notify you of the refund decision.

7. Non-returnable situations

Certain items may not be eligible for return, including:

• Items that have been used, washed, damaged or altered after delivery;
• Items returned without original packaging, tags or accessories;
• Personal care, hygiene or consumable items where the seal has been opened, for health and safety reasons;
• Items marked as non-returnable or final sale on the product page.

8. Refund timeline

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method. Depending on your bank or payment provider, it may take a few business days for the amount to reflect in your account after the refund is initiated.

9. How to contact support

For any cancellation, return or refund request, please contact:

WHOLISTICAL LIVING PRIVATE LIMITED
13th Phase, Opposite Institute of Science and Technology, Kukatpally, Hyderabad, Telangana 500085
GSTIN: 36AAECW0308C1ZU
Email: operstions@novado.in
Phone: +91 73863 31813