Privacy Policy

Privacy Policy

This Privacy Policy describes how NOVADO (“we”, “our”, or “the Site”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.


Contact

If you have questions, need more information about our privacy practices, or would like to make a complaint, you can contact us at:

Email: support@novado.in
Phone: +91-7386331813


Collecting Personal Information

When you visit our site, we collect certain information to provide and improve our services. We define “Personal Information” as any data that can identify an individual.

1. Device Information

  • Purpose: To load the website correctly and analyze usage for optimization.

  • Source: Automatically collected through cookies, log files, tags, and pixels.

  • Personal Information Collected: Browser type, IP address, time zone, device type, search queries, and how you interact with the site.

2. Order Information

  • Purpose: To process your order, handle payment, shipping, confirmations, customer communication, and fraud prevention.

  • Source: Collected directly from you during the checkout process.

  • Personal Information Collected: Name, email, phone number, billing address, shipping address, and payment details.

3. Customer Support Information

  • Purpose: To respond to queries and provide customer assistance.

  • Source: Collected directly from you when you contact us.

Minors

Our website is not intended for individuals under the age of 15. We do not knowingly collect data from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request its deletion.

Sharing Personal Information

We only share your Personal Information with service providers necessary to operate our business and fulfill your orders (such as payment processors, logistics partners, and our Shopify-powered platform). We may also disclose information if legally required.

Behavioral Advertising

We may use your Personal Information to provide marketing communications or promotional ads that are relevant to your interests. We do not use third-party tracking links in this context.

You may opt out of receiving promotional messages by:

  • Unsubscribing from marketing emails.

  • Adjusting your preferences in your account settings.

  • Contacting us directly to remove your data from advertising lists.

Using Personal Information

Your Personal Information is used to:

  • Offer products and services

  • Process transactions

  • Deliver orders

  • Communicate with you

  • Prevent fraud

  • Keep you informed about offers and updates

Lawful Basis

We collect and process your data under lawful grounds, including:

  • Your consent

  • Contractual necessity (e.g., completing a purchase)

  • Legal obligations

  • Legitimate business interests that do not override your rights

Retention

We retain your Personal Information as long as needed to fulfill our business purposes unless you request its deletion.

Automated Decision-Making

We may use limited automated decision-making (such as temporary blacklisting of IPs after failed transactions) for fraud prevention. These processes do not have significant or legal effects on users.

Your Rights

If you are an Indian resident, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent to data processing

  • Object to certain types of processing

To exercise your rights, please contact us via the details listed above.


Cookies

Cookies are small text files stored on your device that help enhance your browsing experience.

We use cookies for:

  • Store functionality

  • Customer login

  • Shopping cart management

  • Checkout process

  • Analytics and performance tracking

  • Remembering user preferences

You can disable cookies in your browser settings, but this may impact site functionality.

Do Not Track

Some browsers offer “Do Not Track” signals. Our site currently does not alter its practices in response to such signals due to the absence of a consistent industry standard.

 

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

 

Complaints

If you have a concern about how we handle your data, please reach out to us directly. If unresolved, you may escalate the matter to your local data protection authority.