Frequently Asked Questions

Got Questions? We got Answers.

From orders to payments, shipping to returns — everything you need to know is right here. If you’re still wondering about something, we’re just a message away.

Do you offer any discounts?
Yes! Get a flat 15% off on all orders when you pay online.
Plus, our Monsoon Sale is live – enjoy 40–60% off on all bestsellers! Hurry, limited time only!
What if I want to return my product?
Don’t worry! If you’re not satisfied, you can return your product within 7 days for a full refund.
Are there any delivery charges?
No. We offer completely free shipping throughout India.
How long will it take to receive my order?
We typically deliver within 3–5 days, depending on your location.
How can I track my order?
Once your order ships, you’ll get a tracking link via SMS and email.
You can also track your order here.
Is Cash on Delivery (COD) available?
Yes, COD is available. But if you pay online, you get an instant 15% discount!
Is online payment safe?
Yes, online payments are completely secure. We use verified gateways to protect your data.
What payment options do you have?
We support all major payment methods in India: Credit/Debit Cards, UPI (GPay, PhonePe, Paytm), Net Banking, and Cash on Delivery.
How do I reach out to your customer support?
For any order-related queries, email us at operations@novado.in or call +91-7386331813. We're here to help!
Want to cancel your order?
To request cancellation, email operations@novado.in or WhatsApp us at +91-99593 63940 within 12 hours of ordering.
What should I do if I receive a damaged item?
Don’t worry — just share a photo within 48 hours of delivery, and we’ll arrange a quick replacement or refund.
Will I receive an order confirmation?
Yes, you'll receive a confirmation after placing your order.
*If you don’t receive it within 12 hours, please contact us immediately.*