About us

Company Milestones

From our initial idea in Nov 2022 to surpassing 200K customers by Mar 2025, Novado has grown rapidly — launching in July 2023, hitting key customer milestones, expanding into B2B, and forming retail partnerships along the way.

Frequently Asked Questions

Do you offer any discounts?

Yes! Get a flat 15% off on all orders when you pay online.
Plus, our Monsoon Sale is live – enjoy 40–60% off on all bestsellers! Hurry, limited time only!

What if I want to return my product?

Don’t worry! If you’re not satisfied for any reason, you can return your product within 7 days for a full refund.

Are there any delivery charges?

No. We offer completely free shipping throughout India for our valued customers.

How long will it take to receive my order?

We typically deliver within 3–5 days, depending on your location.

How can I track my order?

As soon as your order ships, you’ll get a tracking link via SMS and email.
You can also track your order here 👉 https://novado.shiprocket.co/tracking

Is Cash on Delivery (COD) available?

Yes, COD is available on all products.
But here’s a tip — pay online and get an instant flat 15% discount!

Is online payment safe?

Yes, online payments are completely secure. We use trusted and verified payment gateways to protect your transactions.

What payment options do you have?

We support all major payment methods in India: Credit/Debit Cards, UPI (PhonePe, GPay, Paytm, BHIM), Net Banking, and Cash on Delivery.

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About us

Company Milestones

Frequently Asked Questions