How Ordering Works
A simple, step-by-step overview of placing an order with Novado — from browsing to delivery.
Browse and add to cart
Explore our categories, open a product to see full details, choose a quantity and add it to your cart.
Review your cart
Open your cart to review items, adjust quantities or remove products. Your subtotal and shipping are shown before checkout.
Enter your details
At checkout, provide your contact and shipping information. All required fields are validated to help avoid delivery errors.
Place your order
Confirm your order to generate an order reference. Online payment is completed securely through our payment gateway.
Dispatch and tracking
Orders are processed within 1–2 business days. Once dispatched, we email your tracking details where available.
Delivery
Your order is typically delivered within 3–7 business days, depending on your location.
Payment methods
Online payments (card, UPI and netbanking, subject to availability) are processed securely through our payment gateway. Payment gateway integration is being finalised for this store; during this period, your order details are captured at checkout and our team confirms your order and completes payment. No payment is charged until your order is confirmed.
Order changes and cancellations
Need to change or cancel an order? Contact us as soon as possible before dispatch. See our Refund & Cancellation Policy for full details.
Need help with an order?
Our support team is happy to help. Email operstions@novado.in with your order reference and we'll assist you.